The Benefits
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Got questions?
We’ve got answers
What's the shipping cost?
We offer complimentary shipping on all US orders exceeding $75. For orders below this amount, the average shipping cost is $6 within the US. For international orders, shipping costs may differ based on the destination.
When will I receive my products?
Our commitment is to ship out all products within 1-3 business days from our fulfillment center. Following shipment, delivery typically takes between 1-5 business days. So, if you place an order on Monday, it is likely to reach you by Friday of the same week. However, please note that during peak periods such as holiday seasons, there may be slight delays due to high order volumes. We value transparency and appreciate your understanding.
What's your return policy?
If a product arrives damaged, we will promptly ship a replacement or issue a full refund. If you decide to cancel a non-subscription order before it has been confirmed to ship, a full refund will be issued. For more details on returns of subscription items, kindly refer to our Subscription Policy in the footer of our webpage.
Where are the products manufactured?
All Gekkou products are made by trusted FDA-registered suppliers who follow Good Manufacturing Practices (GMP) to ensure quality and consistency. Most are produced in the United States, with manufacturing details shown on each product page. Our products comply with FDA regulations for dietary supplements; however, the FDA does not grant approvals for supplements as it does for pharmaceutical drugs. Some of our manufacturing partners also hold optional third-party certifications such as NSF or ISO for added quality assurance.
Can I track my order?
Absolutely! Once your order has been confirmed, we'll send you an email with a tracking link. This link will allow you to track the progress of your shipment and know exactly when to expect it.
